Who Owns The Data?
You do. Think of us as a "data bank" you own the data, but we keep it safe for
Ok, What About The Application?
We retain the application as we lease you the rights to access it.
So Where Does That Leave Me?
If for whatever reason you leave us, we will provide you with a SQL file that
contains all your data. From this file it is possible to "reconstitute" it. This
is typically possible with Microsoft Access or Microsoft Excel, the former will
give you the most accurate representation. That is assuming you do not have access
to a MSSQL Server.
Is My Data Secure?
Yes. The data is stored on a Windows Server in a MSSQL database. These servers
are trusted by enterprise level businesses around the world for this very
reason. As yet we have not been compramised, and we plan on keeping it that way.
Who Does The Customising?
We do, at your request. As most of what get's changed is at a database or
programming level we take care of all the nitty gritty for you and you reap the
How Long Does It Take For A New Customised Report To Be Created?
Once you request a new customised report it will typically take between 1-2
business days depending on complexity. Bear in mind this is an average and it
could take longer or even be created on the same day.
What Does A Report Consist Of?
Anything you store in the database. As an example, it "ships" with a Telemarketer
Performance Report. This report gathers all the calls the telemarketer made and
compares it with conversions to output a conversion ratio of each telmarketer
giving you and idea of how effective they are. You can comfortably use this to
ascertain who needs training and maybe even who needs a pay rise!
Are There Levels Of Staff Login?
Yes, we have both different categories and heiracial logins for staff available.
How Many Client Logins Do I Get With The Client Login Addon?
As many as you have clients. Think of it as a switch, they can all either login
or they cannot.
What Can The Clients See?
All the information that pertains to the client and that client only.